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Removing google nest mini from google home and gmail accounts

J_G
Community Member

These labels I was supposed to type does not match my issue. But my kids have the Google nest minis and they were set up on gmail accts that no longer exist, they can not log in to them anymore. We are unable to use the nests now and I've tried to remove them from Google home, rebooted them, uninstalled Google home but I dont know how to override this or completely reset these nests and Google Home. Please help 

5 REPLIES 5

Cathal_S
Gold Product Expert
Gold Product Expert

Hi J_G,

Please try factory resetting your device and then set it up again.

Factory Reset:

https://support.google.com/googlenest/answer/7073477 

 

Regards,

Cathal

Regards,
Cathal

GarrettDS
Community Specialist
Community Specialist

Hey there,
Just wanted to jump in here to check to make sure that you saw the response from Cathal_S. Shoutout and huge thank you to Cathal_S for the help here. Please let us know if you have any other questions or concerns.

Best regards,
Garrett DS

Jake
Community Specialist
Community Specialist

Hey J_G,

 

I wanted to check in and see if you are still in need of any help? Please let me know, as I would be happy to assist you in removing the devices.

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey J_G,

 

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread due to inactivity. 

Best regards,
Jake

Jake
Community Specialist
Community Specialist

Hey J_G,

 

It has been a few days since the last reply, and I am going to lock the thread at this time. If you have any questions, please feel free to create a new post. 

Best regards,
Jake