Retrieving archived video for police investigation

[JWS921]

I need to get archived video footage from a package delivery six days ago, 7/2/24.  This particular package was stolen and my Nest doorbell camera captured the theft but since it occurred outside of the 5 day window with my current subscription I cannot access it.  The detective handling my report requested this footage.

[MplsCustomer · Accepted solution]

@JWS921 

If it's beyond your subscription period, Google Nest no longer has the video history.

Google Nest says:

"All video history is deleted on a rolling basis. This means that, depending on the Nest Aware subscription you have, older saved video is deleted from the cloud after a certain number of days."

https://support.google.com/googlenest/answer/9681538

[erktheerk]

Try a googe take-out. i was lucky enough that I was able to recover video that was past due for deletion. Google doesnt tend trip over themselves to delete anything.