07-09-2024 04:30 PM
HI
I subscribed to Nest Aware yesterday. Google verifies that I have an active subscription. I have five nest cameras. I am able to view live and today's clips through the Google Home app. However, I cannot access clips from yesterday. I have tried logging to nest.home through Google but there is nothing. How do I proceed ? I cannot get any live person. Thanks
07-09-2024 06:21 PM
Video history for Nest Aware subscriptions is supposed to start at the time that you purchase the subscription.
If you want to contact Support:
1. Go to https://support.google.com/googlenest/gethelp.
2. Select a category/product family, and type in a brief description of the issue, then click "Next".
3. Click "Other", then click "Next step".
4. Under "Resources", just click "Next step". (Clicking one of the listed links will bring up a Help page page.)
5. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.