being charged for cameras but they do not record horrible can not speak to a live person

[pedegotampa]

Moderator edit: For the safety of our community members, this post was edited to remove personally identifiable information.

We have been charged for 2 years now on a service that is not working. We can not go back to recordings that have happened. We can only see whats happening live. We can not speaking to anyone because you only have this service which is horrible!!!!

We would prefer a live person contact us!!! ###-###-####

[MplsCustomer]

@pedegotampa 

Google Nest does not call customers based on posts in this forum, and they may remove your phone number.

You can try the "Contact Us" option under "Nest Aware Premier Care" on the page below to "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159

[Lance_L]

Hi folks,

@pedegotampa, Oh no! I’m sorry to hear what happened. Have you had a chance to connect to the support team as suggested by MplsCustomer above? If yes, how was it?

I appreciate your help, MplsCustomer.

Best,

Lance