contact google nest support

[F0ls0m3]

No links are working to actually contact google support page. I am trying to get review video from my nest camera from a couple nights ago on my pc. All it does is constantly buffer. I have a nest aware subscription. So frustrating and disappointing.

[Brad]

Hi there, 

Thank you for all of your patience while waiting for a reply. I understand how upsetting this may be, and I'm happy to assist you with this. Which internet browser are you using? When you're trying to access your footage, are you getting any errors? Or just the buffering? Have you tried to clear your cache and cookies as well? Please let me know!

Best regards, 
Brad

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad

[F0ls0m3]

I use chrome, video buffer icon stays spinning on screen and have cleared cache and cookies. Has not solved the issue.

[Brad]

@F0ls0m3

I recommend that you restart your device. This process should keep all your settings, and reconnect it to the same Wi-Fi network. This is helpful if it ever freezes, has connection problems, or isn't working normally. Once it has been restarted, clear your cache and cookies and try again. 

Best regards,
Brad

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Brad.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie