nest aware history - where’s Sunday?

[svbn34]

Hi just trying to get history from Sunday and cannot see how to view a Sunday my historic recordings finish 8th feb then next recording show 10th feb. cannot see a Sunday on my iMac. not sure if its the same for other devices.

[EduardoN]

Hi @svbn34,

Thank you for reaching out to our support community! I sincerely apologize for any inconvenience caused by video history in the app, and I appreciate you taking the time to troubleshoot it.

Based on this information, I'd like to ask you more about this concern. I'm here to assist you further!

• Have you had problems before?
• Do you have an active Nest Aware subscription?
• What kind of camera do you have?
• Which app do you use, Google Home or Nest?
• Have you checked the video history from the app where you control this device on another device/tablet?

Visit our Help Center to learn more about Troubleshoot event video history.

Please feel free to share any additional details you think might be relevant.

Best regards,

Eduardo

[svbn34]

Hi EduardoN thanks for your reply. 
always had this problem on the iMac calendar only displays Monday to Friday Saturday and Sunday are missing in the history with no way to access them. I do have nest aware and using the Nest app on the iMac. 
I have started using the nest app on an iPad and found I can easily access all seven days on that in the history so have partially resolved the problem still doesn’t answer why the two days are not displayed on the Naest app on the iMac. 
regards svbn34

[EduardoN]

Hi @svbn34,

Thanks for sharing this information about the iMac you have. I've reviewed the information about your situation, and it seems you need to contact Mac technical support. You've confirmed the issue is only happening on that device, and you can access the full 7-day history on other devices.

Best regards,

Eduardo