not getting all footage

[Cynthialove]

this has honestly been a big hassle so listen up customer service.....

we are not getting accurate footage. its a bit of a hit or miss.. not secure 

what is the issue with our account and why are we not getting all the footage????

[Cynthialove]

why is it so hard to log in then we are always using the google format and yet we get less footage

please assess account and advise as I am sure this is an easy fix. thank you 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. Do you still need assistance?

Best Regards, 
Brad

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad