Google Nest Product Review

[chmallik]

I installed Nest when it was first available, and it worked great.  Recently I installed 3 new Nest alarm systems. One of them started beeping once every minute indicating battery problems. It was under warranty then, I talked to Nest Support, and they won't change the battery, I have to buy the battery. 2nd installation just started doing the same, indicating battery problems. I paid almost 300 dollars for the 3 nests. I AM DONE WITH NESTS. THESE NEW NESTS ARE EXPENSIVE AND NOT RELIABLE AT ALL. I AM REMOVING THEM AND INSTALLING FIRST ALERT SYSTEMS.

NEVER BUYING NESTS AGAIN. UNFORTUNATELY, SUPPORT IS NOT GREAT.

[EmersonB]

Hello chmallik,

Thanks for reaching out here in the Community. We know where you're coming from and this is not the experience we want you to have. Let us help you with this. To confirm, what is the light status of your Nest Protect during the alert? What is the make and model of the battery you installed? 

Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi chmallik,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? We would appreciate it if you could share with us the information I'm asking above. So that we could take a closer look and assist you further.

Thanks,
Emerson

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,

Jake

[chmallik]

1) I do not recall the light's status, but it was beeping every one minutes within 7 days after installation.. The first one S/N 06AA01AC0522003M. I spoke to the support center,

they will not replace the battery though it was under warranty,

2) The 2nd and 3rd installations were beeping similarly, indicating battery problem after 7 months. The S/Ns are, 06AA01C022209CJ and 06AA01C022202Z5.

I was very frustrated with all 3 Nest alarms, with long life battery problems and a very unhappy customer and your unwillingness to change the battery. Though it has a 2- year limited warranty.

I was out of alarm for a couple days or more. I went to two local hardware stores and one of them had 2- 4 Packs Ultimate Lithium Energizer AA and bought them at a cost of 38 dollars. I ordered another 12 packs from Amazon at a cost of approx 36 dollars. 

It is very frustrating when you pay close to 300 dollars for 3 Nest alarms and spend another 78 dollars for batteries within the warranty period.