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Protect stuck in emergency mode. smoke in the office.

Alde8araN
Community Member

Please I need to fix this thing.  Tried to Full reset this thing but when it says it will reset in 10 second it keeps going back to the smoke alarm thing.  

please help.  Thank you

3 REPLIES 3

EmersonB
Community Specialist
Community Specialist

Hi Alde8araN,

 

Thanks for reaching out here in the Community. To confirm, do you have the wired or battery type of Nest Protect? If possible, could you remove its batteries or disconnect it from its power cable and then reconnect. After connecting it back, try to reset it to the factory default again. Also, what is the light status of your Nest Protect? What is the error message you're getting from your Nest app? Have you tried doing a safety check? Looking forward to your response.

 

Regards,

Emerson

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

I appreciate your help, Emerson.
 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

 

Best,

JT