Google Nest Community

Raise a Complaint (outstanding case since 23 December)

I would like to raise a complaint in relation to 6-############1517 raised on 23 December 2021. I have now contacted you twice regarding this issue, and you keep saying it's been looked into. On the twice before that I have contacted you, I think I m...

Phone alerts coming late/after alarm has cleared.

Does anyone know why alerts in the app are delayed and how to fix/avoid this? I just installed a new Nest Protect. Happened to have some kitchen smoke soon after. The alarm sounded, with no phone alert. I opened the app myself and it showed green whi...

Nest protect power connector

I have moved house and accidentally left behind the power plug/connector for both my Google Nest Protect alarms. Where can I purchase new connectors?

Nest protect not connecting.

Nest Protect batteries overheating

Has anyone experienced having to change batteries every few months or overheating batteries? https://piunikaweb.com/2021/12/01/google-nest-protect-battery-overheating-draining-excessively-issue-arise/

What is nest protect for

What is nest protect used for?

Please how can get a replacement mounting plates for my nest protect

Nest Wont Connect P018 Error, but I have no other Nest Devices

Hello, I have been attempting to connect my Nest Protect to my wifi for the past 4 hours. I keep getting P018 which according to google means its an issue adding additional Nest Products. The problem is this is my first Nest product I am setting up s...

Can a wired Nest Protect operation only in battery mode?

I have a wired Nest Protect (use 3 batteries) and after I moved to a different place, I find that this new place does not have the wired connection for smoke alarms. So I wonder, can a wired Nest Protect be used purely in battery mode? if so, will it...