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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3510 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 132248 Views
  • 243 replies
  • 11 kudos

warranty

I have purchased a few smoke alarms brand new in the box and sealed. When does warranty start and is there an expected life of any sensors if the product was manufactured in 2018. Does the life expectancy start once it starts getting used or the mome...

levi0341 by • Community Member
  • 453 Views
  • 1 replies
  • 0 kudos

Reconnect with only a serial number

I know this may be redundant but reading the posts so far I’m still confused. My protect failed to connect when I changed my Wi-Fi. The ceiling is too high for me to get up to. I only have the serial number not the entry key. Can I somehow reinstall ...

BillMV by • Community Member
  • 700 Views
  • 1 replies
  • 1 kudos

Lost ceiling plate for nest protect 2

I lost my mounting plate for nest protect wired version. Hoping someone can provide me with some information as to where I can get a replacement. Thanks.

adman101 by • Community Member
  • 641 Views
  • 1 replies
  • 0 kudos

The backplate doesn't work on my wired boxes.

I have four google nest smoke detectors to replace my expiring wired detectors. I got the battery version because Google, in its infinite wisdom, decided to use a different wiring than any other detector. I start to install these and discover that Go...

lenstoner by • Community Member
  • 326 Views
  • 0 replies
  • 0 kudos

Batteries Draining - Nest Smoke CO 2 detectors

In April of 2021 we bought 3 Next Smoke C0 2 detectors. Within 2 months all three had been through 2 sets (6 batteries each) of replacement batteries. At that point, they were removed from service and we've been without for 10 months. During that tim...

Mike13 by • Community Member
  • 713 Views
  • 3 replies
  • 0 kudos

nest protect false alarms how to deal with this

My nest protect smoke detector keeps having false alarms. I couldn't talk to a human person so I had to spend hours trying to find answers and I still can't get a clear answer. I think the issue may be 2 fold. 1) the nest protect that I have installe...

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