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Nest Protect
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Forum Posts

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 22970 Views
  • 196 replies
  • 5 kudos

can't connect nest protect

I just moved in to a home that has about six Nest Protects + two Nest thermostats. I have successfully connected the thermostats. I have tried connecting two different Protects and both of them just spin and spin and never connect. I was trying to co...

ronfrank by Community Member
  • 26 Views
  • 1 replies
  • 0 kudos

Nest protect

QR code on back of device is damaged and I cannot read the code to re-establish Wi-Fi connectivity. What can I do to get the code?

BGC11 by Community Member
  • 5 Views
  • 1 replies
  • 0 kudos

Nest protect mounting bracket support

I just got off a very frustrating 30 minute chat with the nest protect support team and because my 2 smoke detectors are out of warranty they refused to give me mounting brackets which were lost in a home remodel.They have the ability to send out the...

How to get ahold of a person @ Google.

No matter what your problem, if you can’t get an answer pretty quickly on the Community chat then scroll to the bottom of the page and submit a claim. You should get an immediate phone call (the wait time will be expressed after the service call come...

LocheMess by Community Member
  • 13 Views
  • 0 replies
  • 0 kudos

Battery needs to be replaced

My nest protect continually says I need to replace batteries. I have replaced them twice but the message comes back within two hours. Do I have a faulty nest?

Vin2 by Community Member
  • 16 Views
  • 2 replies
  • 0 kudos

PO14(0.64)

I took down all of my Gen 2 smoke alarms and reset them back to factory setting. I can not reconnect them to my wifi. When I go to add a new product and scan the QR on my phone takes me to the set up . I choose a location , then one of my thermostat ...

Nest App - all devices disappeared

all devices in the nest app disappeared and Nest app behaves like I start for the first time. It seems it doesn’t recognize my Google account anymore though it let me log-on as usual.What can I do to recover my home with all devices ?

Stefan1 by Community Member
  • 27 Views
  • 0 replies
  • 0 kudos

Need replacement

Trying to return a google nest protect that I’ve had only for 6 months and the smoke sensor is not working