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Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 3617 Views
  • 0 replies
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Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 134628 Views
  • 243 replies
  • 11 kudos

Resolved! Nest Protect

Hi, I have just found out that my Nest Thermostat Gen2 will no longer be supported in the UK from the 25th of October (no email received, just saw a note on the App). But will this be the same for my Nest Protect Smoke and Carbon Dioxide alarms. I ha...

Barlou by Community Member
  • 97 Views
  • 1 replies
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Finding Nest Protects

I’ve just learned that my nest protects, hardwired, second generation, are expiring. The first alert “replacement“ lacks the motion sensing path light feature, which I love. Does anyone know where to find some still in box 2nd generation nest protect...

Tuglaw by Community Member
  • 63 Views
  • 1 replies
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Resolved! Does a Nest Protect purchased in the UK work in France?

I am planning to purchase three battery-powered Google Nest Protect devices in the UK and install them in a property in France that is fitted with Starlink internet. Does anyone have experience of taking Nest Protects from the UK to France, and there...

Nest protect Gen2 set up- not connecting

I purchased First alerts to replace my 10 year old flawless Nest SD/CM devices. The First Alerts continually give false alerts and are a crap product- DO NOT buy! Even tho the NEST protects are not manufactured anymore I was able to find in the box n...

Joaniek by Community Member
  • 150 Views
  • 1 replies
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Changing smoke detectors carbon monoxide

How long should I keep a product I just came back from talking to a fire department and they said most smoke detectors carbon monoxide detectors should be replaced every 10 years does that still go with this type of product

Migration from Nest Acct to Google

I'm starting to use the First Alert detectors that are compatibile with Nest to slowly replace my Nest Protects that are no longer valid. First Alert indicated I needed to migrate to Google Home to see both my Nest devices and First Alert Devices. So...

Muddy07 by Community Member
  • 311 Views
  • 4 replies
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Scorching Hot Battery

Woke up this morning to the unit chirping and notice to replace batteries. Removed them and one was burning hot, enough so I had to submerge it in water for fear of it igniting and causing a fire. Seems like others have had similar experiences given ...

mrkjhn by Community Member
  • 158 Views
  • 1 replies
  • 0 kudos

Nest Protect Warranty forms always "not working right now"

Anyone know how to file a warranty claim outside of the "submit a form" that DOESN'T WORK, EVER? My smoke alarm is faulty and has lots of warranty left but Google is making it impossible to exchange. I'm not even asking for a refund, just a replaceme...

akkinloch by Community Member
  • 273 Views
  • 4 replies
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Nest Protect bad decision

Dear Google/Nest team, Discontinuing Nest Protect puts lives at risk. I am one of the people directly affected. Because of hypersensitive hearing, I went without a smoke alarm for more than a week — until I found Nest Protect. It has been the only al...