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Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 3512 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 132248 Views
  • 243 replies
  • 11 kudos

Nest Protect (Gen 2), not able to setup.

My Nest Protect worked great without issue for 2 years. One day it lost connection so I attempted to factory reset it. I also removed it from my Nest app. Now when I insert batteries it:- says "Hi"(I press button once)-says "Ready. Press to test", an...

Nest protect replacement UK - First alert

Hi,So i managed to get a first alert to replace one of my expired nest protects. Unfortunately ive had to return it as you cant download the first alert app in the UK ! this leaves us with no viable alternative as far as i can see. Can we get a repla...

Andybrad by Community Member
  • 98 Views
  • 1 replies
  • 0 kudos

No power to wired nest protect 240 v uk

HiHad a no power message on a 240v wired protect, I've taken down the device and checked the power at the small black socket plugged into device, it gets 240v !Took a small brush and cleaned all terminals,Took 3 batteries out and replaced Still no lu...

Banyaman by Community Member
  • 186 Views
  • 1 replies
  • 0 kudos

Nest Protect WiFi settings

Online help says to change wifi settings for Nest Protect in Google Home, go to device settings and click on WiFi. There is no Wi-Fi option under the device settings for Protect in Google Home. I see no way to change wifi settings for Nest Protect us...

Nest protech keeps beeping

I have a nest protech that we had bought a couple of years ago. I just got around to installing it a couple of days ago. When I completed the setup I noticed it would keep beeping even though the battery tester said they were good. Did a health check...

Jamzalot by Community Member
  • 325 Views
  • 3 replies
  • 0 kudos

Resolved! Cannot delete Nest Smoke Alarms from Google Home App

I have 10 Nest Protect Smoke alarms, all of which expired last month.I have replaced all of them.I cannot for the life of me figure out how to remove them from my Google Home app. I've moved them all to a new room called "Delete", to at least consoli...

Google upgrade Policy for nest protect Gen 2 detectors

Hello everyone,I have 6 GOOGLE nest smoke co deterctors in my home. As the systems have a limited lifespan of 10 years I knew that GOOGLE offered a special replacement/upgrade when one of the units would have to be replaced at end of life.Now I read ...

DeeGermany by Community Member
  • 1283 Views
  • 2 replies
  • 0 kudos

Scolding hot batteries

I also now experienced a low battery warning. Taking out the batteries, one (maybe two) is scolding hot, very dangerous, feel like it could have caught fire! I dont find the product safe, not sure i dare to put in new batteries? Please reach out to m...

Chriskn by Community Member
  • 1118 Views
  • 1 replies
  • 0 kudos