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Nest Protect
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Forum Posts

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 22969 Views
  • 196 replies
  • 5 kudos

can't connect nest protect

I just moved in to a home that has about six Nest Protects + two Nest thermostats. I have successfully connected the thermostats. I have tried connecting two different Protects and both of them just spin and spin and never connect. I was trying to co...

ronfrank by Community Member
  • 25 Views
  • 1 replies
  • 0 kudos

Can I use non Energizer brand batteries

[These required issue categories make zero sense for questions about batteries.]What is the difference between Energizer Lithium AA 1.5V batteries and Bevigor Lithium AA 1.5V (3000mAh) batteries? Can't I use the less expensive Bevigors?

ronfrank by Community Member
  • 18 Views
  • 4 replies
  • 1 kudos

Nest protect

QR code on back of device is damaged and I cannot read the code to re-establish Wi-Fi connectivity. What can I do to get the code?

BGC11 by Community Member
  • 5 Views
  • 1 replies
  • 0 kudos

How to get ahold of a person @ Google.

No matter what your problem, if you can’t get an answer pretty quickly on the Community chat then scroll to the bottom of the page and submit a claim. You should get an immediate phone call (the wait time will be expressed after the service call come...

LocheMess by Community Member
  • 13 Views
  • 0 replies
  • 0 kudos

Smoke Detector won't clear alarm

HiI have 3 battery powered Protector smoke detectors in my home.Last month when getting my boiler replaced, the plumber generated alot of dust which set the alarm off.As a result, I had to take the batteries out of the alarm until work was complete.H...

PO14(0.64)

I took down all of my Gen 2 smoke alarms and reset them back to factory setting. I can not reconnect them to my wifi. When I go to add a new product and scan the QR on my phone takes me to the set up . I choose a location , then one of my thermostat ...

Nest App - all devices disappeared

all devices in the nest app disappeared and Nest app behaves like I start for the first time. It seems it doesn’t recognize my Google account anymore though it let me log-on as usual.What can I do to recover my home with all devices ?

Stefan1 by Community Member
  • 27 Views
  • 0 replies
  • 0 kudos

changed WIFI name and can't connect

I had to change the name of WiFi and now the Nest Protect will not connect to new router. I have deleted the device from my app, reset the Nest Protect till I hear version name and wait the 5 seconds and it says ready. however, when I try to add devi...

nest protect

Do Not able to connect my second nest protect to my system anymore

Nestguys by Community Member
  • 21 Views
  • 0 replies
  • 0 kudos