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How can I order nest protect backplates to cover wall imperfections. I have 6 nest protects

rgaila
Community Specialist
Community Specialist

‎08-30-2021 07:21 AM

Disclaimer: This thread was migrated from our previous version of the Google Nest Community. You can continue to receive updates on your thread issue here or simply ask, browse or more in the new Google Nest Community.

Original Poster: Paul Holloway 9483 

I would like to order wall plates for my nest protects to cover wall/ceiling imperfections from install. Do you sell these?

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rgaila
Community Specialist
Community Specialist

‎08-30-2021 07:21 AM

Hi there, Paul Holloway 9483.
 
I am terribly sorry to hear that you are missing 6 of your Nest Protect backplates! We do not sell them individually in the Google Store, but I can definitely look into this issue for you. Are they broken? Or did not move? Or not get any in the first place?
 
I just need some clarification before we can move forward. Thank you for your patience!

P.S Thank you for escalating this to me, David.King! I appreciate all of your hard work and help. 
 
-From Brad C, Community Specialist. 
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