Hi gunjanshesh,
Help’s here! Thanks for reaching out to the Google Nest Community. I’d be happy to assist you with Nest Protect. Let’s check it out.
To confirm, have you done the steps below to reset the Nest Protect to factory settings?
Note: You need physical access to your Protect to restore it to its factory default settings. You cannot erase Nest Protect’s settings with the app.
- Press and hold your Protect’s button. It will chime and glow blue. Continue holding the button down.
- Release the button when your Protect starts to say its version number.
- Your Protect will start a verbal countdown and tell you it’s erasing all your settings.
- To cancel the factory reset, press Protect’s button again during the countdown.
- After a few seconds, your Protect will reset to its factory default settings. You can then go through setup with the app and add it to an account again.
Keep me posted.
All the best,
Lance
