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Nest Protect - Cannot Connect Family Members

kimberlypek
Community Member

I recently had to switch my nest thermostat because the old one was broken. When I added, it made me migrate to a google home. This is where the headache begins. My husband and I both set up our devices separately. He has a paid account for Google Nest Hello... so we cannot switch that, but I set up at least 5 Google protects and the thermostat with my app. I tried to connect him, and he is endlessly brought to the app with no connection. The Google Nest app for protect brings me to the Google Home app to add him... and they are not even in the Google Home app... so now, my husband cannot see our Google protects and I cannot see our doorbell. thank god for Alexa because it is the only way that we can see our thermostat at same time. Please help! 

4 REPLIES 4

Patrick_Caezza
Platinum Product Expert
Platinum Product Expert

Do you have separate accounts and have them set up on those separate accounts?

You can not share devices between separate accounts. You can only share devices when you have someone set up as the primary account and then invite others to join that account via the Google Home App.

 

If he 


To ensure that I see your reply, please tag me using @Patrick_Caezza

Hi kimberlypek,

 

Checking in — I just wanted to make sure if you’ve seen Patrick_Caezza’s response. Let me know if you need more help. 

 

I appreciate the help, Patrick_Caezza.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

 

Best,

JT