Unable to remove Home from Nest Protect app

[EmilioE]

Instructions on Google help website are invalid on how to remove the Home. I have already two Homes in the Nest Protect app and after getting a new WiFi modem it looks like I will have a 3rd one now. When I try to remove Home from the Nest app, I am getting "Can't remove home. To remove this home, go to Settings in the Google Home app."

But Google Home does not even have a single Settings anymore.

[MplsCustomer]

@EmilioE 

Are you logging onto the Google Home app with the same Google Account you use for the Google Nest app?

Before deleting a "home" you should remove any Google Nest devices.

Google Nest does not make it easy to change Wi-Fi settings. That's why their first recommendation when getting a new router/modem is to set the network name (SSID) and password to the same values used on the old router/modem.

Otherwise, their procedure is to remove the Google Nest device from the Google Nest app or Google Home app while still connected to the old Wi-Fi network, then performing a factory reset, and then reinstalling.

https://support.google.com/googlenest/answer/9223711

[janthadeus]

Hi folks,

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
 

I appreciate your help, MplsCustomer.

Thanks,

JT

[janthadeus]

Hey EmilioE,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Regards,

JT

[janthadeus]

Hello there,

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 

Best,
JT