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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 3838 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 142763 Views
  • 243 replies
  • 11 kudos

Stuck on recovery mode

Hello I have this issue where my Google home nest is stuck on recovery mode when I follow the steps on the screen it goes back in recovery mode and no it’s NOT stuck on the g screen. Please help me with this issue because I have send a mail about you...

Missing mounting plates

My contractor threw away two of my mounting plates. How can I get two replacements??

New modem wont connect to google assistant

Hi I recently upgraded my modem and it connects all devices(pc phone tv etc)except my google home devices. JBL linkview and JBL link 20.I've spent hours(yes hours!)on the phone to my internet provider and they cannot explain if there is any changes b...

Chances1 by Community Member
  • 540 Views
  • 0 replies
  • 0 kudos

CO warning

I have a Nest Connect that gives me a CO warning and says to replace. It is less then three years old. Should it fail this quickly? Thank you.. Todd

Out2fly by Community Member
  • 410 Views
  • 0 replies
  • 0 kudos

Nest Protect reporting smoke clearing

Why does my nest protect send me a notification that smoke is clearing but not when smoke is first noticed. Both show up in the app. Not finding separate settings for each. Any ideas? Thank you

Glud by Community Member
  • 381 Views
  • 0 replies
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Motion not detected … several times… still

First of all I have gen 1 and gen 2 cameras. My operating systems are iOS and web browsers and third this has been going on forever it seems like. I checked on this months ago and saw that several people reported the issue and I assumed it would get ...

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Heyitshess by Community Member
  • 1074 Views
  • 4 replies
  • 0 kudos

Green light

Hi all,should my green light (all clear) always be glowing? My passage white ring light works fine but I’m not seeing the green ring. The app says all is good.

Loop147 by Community Member
  • 441 Views
  • 0 replies
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Missing Ceiling Mounts

I have lost my ceiling mounts for two of my Nest Protect (Gen 2)I was wondering what the best way of replacing them wasThanks!

Ashton1 by Community Member
  • 385 Views
  • 0 replies
  • 0 kudos

Can’t set up without QR code - QR code damaged

My Protect’s QR code was damaged while installing. When I try the option to set up without a QR code I get to the point where I connect to the nest Wi-Fi network but it doesn’t appear in my network list. I have reset the protect, restarted my phone. ...

JRC by Community Member
  • 403 Views
  • 0 replies
  • 0 kudos
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