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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 4124 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 146174 Views
  • 243 replies
  • 11 kudos

Google Nest Protect

Hi Google, I have just purchased a google Nest Protect but cannot link it to my google home. The set up was as per the instructions using my Google account to set up my Nest app. I can see the protect in the Nest App but cannot add my Nest account th...

Tiger3000 by • Community Member
  • 3728 Views
  • 17 replies
  • 0 kudos

Nest protect backplate

Since the thread was closed - creating a new one so that I can get a replacement backplate for my Nest Protect.

Reconnecting Nest Smoke detectors

Hi, I'm hoping someone can assist. I have 2 Nest smoke detectors that I purchased and setup about 12-18 months ago. About 6 months or so ago, I changed my provider and setup a new router for the wifi. I did not think about the smoke detectors at that...

eb075 by • Community Member
  • 1717 Views
  • 4 replies
  • 0 kudos

Nest Protect in Kitchen and Smoke Alarm keeps going off

Since installing 7 NEST Protect Gen2 in our house, they have been working fine with the exception of the kitchen. It goes off at the tiniest amount of smoke even though it is on the ceiling (3 mtr up) and the extraction fan is on. We dont even neet a...

Dutchie70 by • Community Member
  • 1396 Views
  • 1 replies
  • 1 kudos

Nest Protect Emergency and Camera Activation

Not sure this is the right issue category.I had my first ever Heads Up and Emergency alerts yesterday due to smoke detected by my Nest Protect. My wife received the alarm on her silenced phone while we were away, which impressed.We also received a no...

danielzen by • Community Member
  • 1365 Views
  • 1 replies
  • 0 kudos

Need Nest Protect 2 mounting bracket

After several years, the material of the Nest Protect 2 mounting bracket has become brittle... literally dropping from our ceiling as the material fails. Finding a new bracket seems to be a common issue for customers on the forum, as Customer support...

Alanhejl by • Community Member
  • 672 Views
  • 1 replies
  • 1 kudos

Stuck on recovery mode

Hello I have this issue where my Google home nest is stuck on recovery mode when I follow the steps on the screen it goes back in recovery mode and no it’s NOT stuck on the g screen. Please help me with this issue because I have send a mail about you...

Missing mounting plates

My contractor threw away two of my mounting plates. How can I get two replacements??

New modem wont connect to google assistant

Hi I recently upgraded my modem and it connects all devices(pc phone tv etc)except my google home devices. JBL linkview and JBL link 20.I've spent hours(yes hours!)on the phone to my internet provider and they cannot explain if there is any changes b...

Chances1 by • Community Member
  • 556 Views
  • 0 replies
  • 0 kudos
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