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Nest Protect

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Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by • Diamond Product Expert
  • 3561 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by • Googler
  • 133309 Views
  • 243 replies
  • 11 kudos

Nest Protect V2 Wall Plate Needed

Hi not sure who to contact. I have 7 nest protects in my home. One of their wall plates broke when painting. How can I purchase a new one. Can’t find them anywhere. Please help. V2 wired.

Shuubbee by • Community Member
  • 711 Views
  • 3 replies
  • 0 kudos

Nest Protect sensor failure - again

My second Nest Protect has failed. I purchased a new one to replace the first one that failed and now seem to be forced into doing that again. What kind of garbage product are you all putting out there? It's almost as if you found a way for the senso...

Jslachta by • Community Member
  • 754 Views
  • 3 replies
  • 0 kudos

NEST Protects list of devices on app

On the NEST APP when you click on protects it shows all of your protects. Does the green circle before the device mean it is online?

Tomr1 by • Community Member
  • 768 Views
  • 4 replies
  • 0 kudos

Google Nest Protect - Refund Status Scotland ?

Hi all, I'm curious if anyone has actually had their promised refund from Google - due to the non compliance of Google Nest Protects in Scotland (though from what I read it's more parts of the world where they have compliance problems now...). I've b...

coolju by • Community Member
  • 1298 Views
  • 3 replies
  • 1 kudos

Nest Protect

I just installed 6 Google Nest Protect devices in our house about 4 weeks ago. Everything was working fine until today, where I got a notification: There is a problem with the smoke sensor (Master Bedroom). I took it down, cleaned it, but it is still...

GMHDI by • Community Member
  • 906 Views
  • 4 replies
  • 0 kudos

Connection issues

Hi. Was working on installing for nest smoke detectors and three connected fine but the fourth won’t connect with my Wi-Fi and I cannot figure out why. Getting the P006 code.

Mg80 by • Community Member
  • 345 Views
  • 0 replies
  • 0 kudos

Best Protect sensor failure

I have purchased three Nest Protect smoke/CO detectors in the last four years since purchasing my home. Last year, one of them had a sensor failure. It was clean and I was told by customer service that because it was out of warranty, I was not going ...

Amandag by • Community Member
  • 1493 Views
  • 6 replies
  • 0 kudos

Damaged Q code and entrykey

Had to reconnect protector butQcode and entry key were damaged and unreadable(had no copy)Seems to be unsolvable problem as technical file of protector does not offer solution.any other idea other than buying new one?Maarten B Bolle

MBB1 by • Community Member
  • 552 Views
  • 1 replies
  • 0 kudos

Battery Version Backplate does not fit my ceiling

Hi,I tried contacting the customer service, 3 out of 4 times, no one was talking when the call connected and I could hear the background noise from the call centre. I asked the representative from chat to send me the wired version backplate as it has...

Tong by • Community Member
  • 356 Views
  • 0 replies
  • 0 kudos
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