HELP in the midnight hour

[sspence7732]

Please help I mistakenly deleted the original nest home app that had all the devices now I can’t see them and my nest guard cannot be unarmed . Is there a solution please. 

[MplsCustomer]

@sspence7732 

If all you did was to delete the Google Nest app from your phone, you should be able to reinstall the Google Nest app on your phone and log back on with the exact same credentials in order to regain access to your Google "home" / "structure".

[sspence7732]

I actually deleted the home app with the devices listed on it to reset my spouses account. now I cannot locate any devices. Please advise. 

[MplsCustomer]

@sspence7732 

I don't think I can offer advice because I don't really know exactly what you did. If all you did was to delete the Google Home app from your phone, you should also be able to reinstall the Google Home app with the exact same credentials in order to regain access to your Google "home" / "structure". If you also did something else, it depends on what you did; I don't know what "resetting account" means, and I'm just another customer.

[sspence7732]

Okay thanks 

[Brad]

Hi there, 

I apologize for my late response and thank you for all of your patience while waiting for a reply. I understand how frustrating your situation must be, and I would love to help however I can. As our other helpful community members stated, you should be able to log back into the Google Home app with the same credentials. Are you able to log back into your account?

Best Regards, 
Brad

[sspence7732]

This is not true once you have migrated nest with google there is no recovery. I reset all devices. Thanks anyway.

[Brad]

Hi there,

Just checking in to see how the conversation is going as there's been a lapse in activity on this thread.

Best regard,
Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow up questions or comments.

Best regards,
Brad

[sspence7732]

You can close case. I was on phone with google nest fro three hours and I ended up resetting equipment. Apparently you cannot recover once you have migrated nest account with google. 

[nelsonmurdock]

If all you did was delete the Google Nest app from your phone, you ought to be able to reinstall it there and log back in using your old login information to recover access. Visit https://www.ukassignmenthelp.uk/pgce-assignment-writing-help/ if you require any academic assistance.