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Nest Protect

Forum Posts

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 218 replies
  • 7 kudos

Trying to get a replacement backplate for the Nest Protect 2

I was trying to install my Nest Protect 2 yesterday (this is the third time I have installed it), but this time the thin surround plastic that acts as a kind of washer on the screw holes broke every time, so now I can't use the device. Is there a way...

jpford13 by Community Member
  • 3 replies
  • 0 kudos

Heat Detector

Can you install a nest prtect in an attached garage? I know it has a heat sensor, but will it always go off because of CO2?Thanks

Dm44n by Community Member
  • 2 replies
  • 0 kudos

Raise a Complaint (outstanding case since 23 December)

I would like to raise a complaint in relation to 6-############1517 raised on 23 December 2021. I have now contacted you twice regarding this issue, and you keep saying it's been looked into. On the twice before that I have contacted you, I think I m...

Tom5640 by Community Member
  • 3 replies
  • 1 kudos

Phone alerts coming late/after alarm has cleared.

Does anyone know why alerts in the app are delayed and how to fix/avoid this? I just installed a new Nest Protect. Happened to have some kitchen smoke soon after. The alarm sounded, with no phone alert. I opened the app myself and it showed green whi...

costick by Community Member
  • 3 replies
  • 0 kudos

Nest protect power connector

I have moved house and accidentally left behind the power plug/connector for both my Google Nest Protect alarms. Where can I purchase new connectors?

Nest Protect batteries overheating

Has anyone experienced having to change batteries every few months or overheating batteries?

DanCoco by Bronze
  • 8 replies
  • 0 kudos