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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 110 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 123614 Views
  • 243 replies
  • 11 kudos

Nest Smoke Alarm Power Connector

Hi,I have a nest Smoke alarm - it does have a battery backup but I would like to connect it to mains again (moved house)How can I get a replacement connector?

NestPower by Community Member
  • 683 Views
  • 3 replies
  • 0 kudos

false alarm for battery change

Hello, my Nest smoke alarm keeps giving a continuous alarm to change batteries. Even after I have replaced the batteries, the alarm persists, and the app keeps reminding me to change the batteries.

Resolved! cameras backup

Is there a way. for me to backup camera history over 30 days? If so, how please

Quinny by Community Member
  • 1029 Views
  • 3 replies
  • 0 kudos

No warranty follow up - Nest Protect 2nd Gen

I submitted a warranty claim for a Nest Protect 2nd Gen after confirming that it’s under warranty, however after a couple weeks I haven’t received any email confirmation that my claim was received. Just submitted a second time including serial number...

KB1122 by Community Member
  • 583 Views
  • 2 replies
  • 0 kudos

Nets Protect says 'SILENCED' every few hours

My Nest Protect loudly says multiple times a day, last night at 3 am and 6 am, 'SILENCED'. Does anyone know how to silence the Protect? A few days ago my other Nest Protect. Gen2, which is located in a different building and connected to the same Wif...

Velovibes by Community Member
  • 1938 Views
  • 5 replies
  • 2 kudos

Resolved! Nest Protect just issued a smoke emergency alarm but there was none

At about 2:03 AM EDT we were awakened by the Nest Protect 2 in the bedroom hallway beeping, flashing red, and announcing "Smoke emergency in one room" or something very similar to that. There was NO "Head's up" pre-alert. The device is about ten feet...

NXR by Community Member
  • 3752 Views
  • 6 replies
  • 1 kudos

Nest Protect under warranty keep getting low battery alarm

I have a nest protect that is under warranty and I have submitted claim twice over a month ago with no response. It was showing on webpage as pending and now both claims are gone? No way that I can see to actually talk to anyone-very frustrating!!

Henrste1 by Community Member
  • 2023 Views
  • 12 replies
  • 0 kudos

Condominium Protection

I live in a small two-story 10-unit condominium built in the early 90's. We do not have a central fire protection system. Several of the residents are elderly but all have smart phones. Can a Google Nest Protect fire/CO alarm be installed in each uni...

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