Nets Protect says 'SILENCED' every few hours

[Velovibes]

My Nest Protect loudly says multiple times a day, last night at 3 am and 6 am, 'SILENCED'. Does anyone know how to silence the Protect? A few days ago my other Nest Protect. Gen2, which is located in a different building and connected to the same Wifi, did activate the smoke alarm and my son silenced that one by pressing the button. 

[EmersonB]

Hi Velovibes,

Thanks for reaching out here in the Community. Don't worry we'll go ahead and help you out.

Give these steps a try:

Turn App Silence on or off

1. On the app home screen, tap your Nest Protect.
2. Select Settings> Silencing alarms.
3. Tap the switch to turn App Silence on or off. 
    

Note: If App Silence is disabled, you can still press Nest Protect's button to silence the alarm.

Hit this link for more information and let us know how it goes.

Best,

Emerson

[EmersonB]

Hello Velovibes,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Protect? Were you able to perform the steps I’m suggesting? We'd be glad to hear from you.

Regards,

Emerson

[Velovibes]

Hi Emerson, thanks for the suggestion but that didn't work. The issue is not that I don't want to silence the alarm from the app but the issue is how to stop the alarm saying so often that it has been silenced. I found another suggestion to thoroughly clean the other Nest Protect gen 2, which appears to have done the trick, because I have not heard my main Nest Protect say that it has been silenced since. Somehow my other Nest Protect 2 must have started to malfunction and constantly trigger the alarm.

[EmersonB]

Hey Velovibes,

Thanks for your update. It's good to hear that the other is working fine now. The other 2 Nest Protects, are they having the same issue about the silence alert? What is their light status when it comes off? What is the alert you're getting from your app? Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi Velovibes, 

We wanted to follow up and see if you are still in need of any help. Please let us know if you are still having any concerns or questions from here, as we would be happy to take a closer look and assist you further.

Thanks,

Emerson