My Nest Protect Smoke Sensor has failed. I have checked and it is not dusty and I put in new batteries. Smoke Sensor still failed. How do I get it replaced under warranty? Serial# 06AA01AC431802SV. Not to be replaced until 10/24/28.
I'm having the same issue, Muffy1972. My sensor failed on one of my seven Nest Protects that isn't supposed to be replaced until September 23, 2025, but the 2nd gen Nest Protects have a two year limited warranty. Are you still within that window?
Today, I spent approximately an hour and a half on a chat with a Google Nest Senior Support agent, and they made it clear that I'm out of my warranty (which I am), and that there's nothing they will do to help defer the replacement cost.(In February I was having the same issue with another Nest Protect, and they offered a discount on a replacement.) Disappointing, but just thought I'd share my experience.
Sorry for the late response, but I wanted to drop in here to help.
I understand that these issues can be upsetting but I definitely wanted to stop by and see how I could help.
Just wanted to double check to see if you were still needing help on this? If so, what troubleshooting steps have you tried?
Please let me know.
Hi Garrett - I'm not sure if you're only reaching out to Wendy, or me as well, but for my part, this has been a frustrating experience. I've had multiple Nest Protects fail over the last few years - having nothing to do with anything that I've done (including this time).
From the consumer's perspective, when we pay $179 for a device (as opposed to ~$30 for a standard smoke detector) our expectations for reliability and warranty are heightened. (Not to mention that many of us are outfitting our entire houses with these devices.) For that device to only last a couple of years - several years short of its stated replacement date - is highly disappointing.
Hey there packybriggs,
I totally understand where the frustrations come in and I am happy to take this feedback and pass it forward to our team. I have already sent quite a few of these threads to that team to see if we can get any further information from them so I appreciate your patience on this. I will definitely pass the feedback along as I know that we are always looking to improve our products and services for our customers.
Please let me know if you have any further questions or concerns.