Nest protect

[Dre23]

I got a new router and none of the nest protectors will reconnect. Also one of the cameras will not connect. I reinstalled the app restarted the smoke detector and pulled the batteries and nothing works. 

[Patrick_Caezza]

Try setting the Wifi on your new router to the exact name and password as the old one.

[janthadeus]

Hi Dre23,

Checking in — did you get a chance to try the steps shared by Patrick_Caezza? If so, how did it go? Let me know if you need further assistance.

I appreciate the help, Patrick_Caezza.

Thanks,

JT

[Dre23]

I had to add another Wi-Fi that was not 5G and was able to connect. 

[janthadeus]

Hey there,
 

That’s cool! As we got our resolution here, I'm going to mark this thread as complete. I'll be locking this thread if we won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Cheers,

JT