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Nest Protect

Forum Posts

Troubleshoot setup: Nest Protect

Here are some steps I recommend to resolve issues during the setup of Nest Protect. Step 1: Things to check on your phone or tablet Turn on Wi-Fi and Bluetooth. Turn off cellular/mobile data.This ensures your phone or tablet does not try to use mobil...

David_K by Diamond Product Expert
  • 3805 Views
  • 0 replies
  • 0 kudos

Updates on Nest Protect and pending Scottish legislation changes

Hey everyone, I appreciate everyone’s patience as they’ve shared their feedback and questions regarding the pending Scottish legislation changes. We’re aware of the proposed legislation changes to the fire and smoke alarm standard in Scotland requiri...

RachelC by Googler
  • 141743 Views
  • 243 replies
  • 11 kudos

Nest secure and Brinks

I have a Nest Guard device that I have loved for the past 5 years. Everything was working perfectly until 2 week ago when the cell service stopped working. I pay for Brinks and hadn’t had any problems since I started. On the device technical info, it...

Incompatibility Nest Protect and Nest Hub

I have a very valid issue posted here:https://www.googlenestcommunity.com/t5/Nest-Protect/Incompatibility-Nest-Protect-and-Nest-Hub/m-p/204140/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufEw1Vjg4RkhLNTNFMFNDfDIwNDE0MHxTVUJTQ1JJUFRJT05TfGhL#M3411And ev...

Moridrin by Community Member
  • 982 Views
  • 3 replies
  • 1 kudos

How can I get my warranty claim through

I am in trying Submit your warranty form with proof of my purchase for a nest protect with the serial number 06AA01A01A5221014Y which has started showing a sensor failure. Cleaning doesn’t help, the alarm was purchased March 10 this year. I am in for...

Wiring help

Hi all. I recently bought a wired Nest Protect to replace my standard smoke alarm and need some help with the wiring. I removed my old alarm and noticed a much more complex set of wires than i had been expecting. I did some looking around and it soun...

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xolinlevh by Community Member
  • 861 Views
  • 3 replies
  • 0 kudos

Nest Protect offline - doesn't rejoin SSID

HI, I have a number of Nest Protects (2nd Gen I think). They all suddenly went offline and will not rejoin the Wifi SSID even with the correct credentials. Reset the network, Lost the Hello Doorbell and all nest Aware door tags also. Cameras OK and o...

Mike_R by Community Member
  • 1118 Views
  • 3 replies
  • 0 kudos

Replacement date too short

Hi,I just purchased a Nest Protect 3-pack from amazon.co.ukThe manufacture date was August 2019, therefore the replacement date is August 2029.This means, that I've only actually got 7 years before they will need to be replaced, and not the advertise...

MissLiz by Community Member
  • 4951 Views
  • 9 replies
  • 1 kudos

Can't screw in Nest Protects into wall or ceiling

Hi,Stupid question... can someone give me some advice on how to actually screw in a Nest Protect?I can't even begin to screw them in, either into a wall, or a ceilingThe instructions say:The Nest screws are self-tapping, so there's no need to drill p...

MissLiz by Community Member
  • 4593 Views
  • 14 replies
  • 1 kudos

Google Nest Wifi - AC2200 - WARRANTY REPLACEMENT

My device keeps on randomly turning off and cutting off the WiFi connection. It keeps on asking me to unplug and replug the device to work - this does work, but roughly every 1-2 weeks, it shuts off again and the WiFi device turns off. My other Nest ...

coluudpt by Community Member
  • 1271 Views
  • 6 replies
  • 0 kudos

Chirping smoke alarm

Alarm started chirping, replaced batteries, cleared/reset, and a few hours later chirping started again. Any solutions?

PhilipR by Community Member
  • 2287 Views
  • 9 replies
  • 0 kudos

Lost Nest Protect Mounting Plate

Hi I want to know how to get a lost mounting plate and need few additional screws, I broke it during the installation and need a replacement, please let me know where to purchase. Thank you

NVHotDog by Community Member
  • 721 Views
  • 3 replies
  • 0 kudos
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