I bought a Nest years ago through SoCal Edison’s rebate program. The Nest was defective upon installation and, after troubleshooting with Nest, was issued a replacement. It turns out this unit was also faulty.
Now that I have a newborn baby, it has become more urgent to figure out why the A/C randomly stops working (“IN 2+ HR”). We live in the desert, so A/C is critical. After troubleshooting on the phone with Google, they determined the unit base is faulty and needs to be replaced, but my replacement unit is out of warranty.
The agent suggested I buy a new base. Why would someone willingly commit more money to a company who cannot back their product?
To add: in a previous troubleshooting call to Google, the agent — without running through wiring troubleshooting — told me his solution: hire an HVAC company to figure out why the A/C isn’t working. Had I done this, it would have been an additional waste of money.
Smart thermostats sound nice and it’s neat being able to control the temperature remotely… but the old fashioned thermostats never had these problems.
Thanks for reaching out and I'm sorry to hear about your experience. I'd love to know more about this and I have a few questions:
Looking forward to your response.
I am truly sorry for the trouble and frustration that you are having with the device. I understand that is not the most ideal situation, and I am more than happy to assist. Since you have exhausted all troubleshooting steps, I would like to escalate this to a higher team.
If you could please fill out this form, our Team would then be in contact with you for additional support. Please let me know if you have any questions from here as well.
I am glad to be of help. Please be on the lookout for an email from our Team once the form has been filled out. They will be able to assist you further from here, and ensure everything is good to go. Please let me know if you have any other questions as well, as I would be happy to take a closer look.