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Warranty exchange

Mnashed
Community Member

We bought the nest learning thermometer and it is no longer working at all, how do we get a replacement under warranty?

15 REPLIES 15

H-Man
Silver Product Expert
Silver Product Expert

Hi Mnashed,

Looks like you've posted in the wrong area - Protect is the smoke detector product. Please have a look at the categories and select the "Thermostats" part of the forum.

https://www.googlenestcommunity.com/t5/Nest-Thermostats/bd-p/Thermostats

Jeran
Community Specialist
Community Specialist

Hey there Mnashed,

Sorry about the delayed response, I'm just checking up on this thread, did you have any more questions or need any additional help? 

Thank you for helping out on this thread, H-Man!

Best regards,
Jeran
 

Jake
Community Specialist
Community Specialist

Hey Mnashed,

 

I wanted to check in with you, and ensure everything is good to go. Please let me know if you have any questions, as I will be locking the thread in 24 hours. 

 

Best regards,

Jake

Mnashed
Community Member
  • Nothing has been done, I’ve been trying to return for exchange but no one is helping, I am just being sent back and forth. Can you please help me Jake?

Jake
Community Specialist
Community Specialist

Hey Mnashed,


I am sorry to hear about the trouble you are having getting the device exchanged. Do you mind me asking if you have contacted support? You can also fill out the form here, and our Team would be in contact with you via email over the next 24 hours. Please let me know if you are still having trouble, as I want to ensure you are good to go.

 

Best regards,

Jake

Mnashed
Community Member

Have contacted support, been sent in circles. Just want to exchange for a working one!

Jake
Community Specialist
Community Specialist

Hey Mnashed,

 

I would recommend filling out the form then. This would put you in contact with our Team for further help via email. From there, they should help provide you with more steps on how to replace that. Please let me know once that has been filled out, as I want to ensure you are good to go.

 

Best regards,

Jake

Mnashed
Community Member

I did fill out the form a few days ago!

Jake
Community Specialist
Community Specialist

Hey Mnashed,

 

Thank you so much for filling out the form. At this time, I am unable to find your case ID. Did you receive an email from our Team with more details? Please let me know, as I want to ensure you are good to go, and in contact with them.

 

Best regards,

Jake

Mnashed
Community Member

I responded 3 weeks ago to Ryan with it… 7-5192000033153

 CAN YOU PLEASE HELP ME

Jake
Community Specialist
Community Specialist

Hey Mnashed,


Thank you so much for providing me with the case ID. Do you mind me asking if you have received an email from our Team with more details? If you are having trouble seeing that, I would recommend checking your junk/spam folder in case it went there. If you are not seeing any email from our Team, I would recommend filling out the form once more to ensure you are being helped.

 

Best regards,

Jake

Mnashed
Community Member

I filled out the form and only received an email  with the case ID number, I responded to your chats more than 10 times at this point, and no one has done anything except to keep telling me the same thing….to fill out the form, which was done…. is anyone ever going to help me?! Everyone keeps asking me for the case ID number, and then does nothing with it, all I wanna do is exchange the product that is part of the warranty, why can’t we simply do that?

Jake
Community Specialist
Community Specialist

Hey Mnashed,

 

I am sorry for the frustration. I know this is not the most ideal situation. We have you contact our Team through the form, as we are unable to do exchanges through the forums here. If you are having trouble with getting in touch with our Team, you can try contacting our Support Team, by following the link here.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Mnashed,


I wanted to check in with you, and see if you had any further questions from here. Please let me know, as I would be happy to review.

 

Best regards,

Jake

Jake
Community Specialist
Community Specialist

Hey Mnashed,


I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake