I have a few Nest Smoke and CO alarms, a month back they just disappeared from my NEST app. I cannot add them back without factory reset. However, I can see them connected on my Nest Wifi Network. My question is how do I bring them back to my app? The Nest App on iOS is 5.70.0, is current I believe. I would like to avoid reset.
I’m sorry to hear you’re having trouble with this. No worries, we'll check this out. It's possible that your Nest Protect is connected to a different account. Try checking your other accounts to see if it shows there. Also, resetting the device is the only way to add it to your account.