Hi 4iron,
Thanks for reaching out. I understand that you cannot connect your Nest Smoke. I know this can be frustrating; no worries, I am here to help! before I need to ask some questions to understand better your situation.
- Has the device been paired before?"
"What type of device do you have?
- When and from where was the device purchased?"
- "How far have you gotten in pairing your device?"
- "What’s the color of the LED status light?"
- "How far is the device from the router?
- Can you connect to the internet with other devices?"
"Are there any other devices that experience issues with the Wi-Fi?
I will be waiting for your response.
Regards,
Manuel
