Protect Setup Stalls with Error P030

[Semloh2]

Hello. I have two nest thermostats, ten nest protects, two nest doorbells, and three nest cameras. My WiFi changed and I can’t get the protects back online. I’ve restarted the router, moved next to the thermostats, and eventually removed the thermostats to no avail. I even got a ladder and removed every wired protect and the batteries and still can’t get them back online. The protects are all 2nd gen and the thermostats display model 3.7 (though removed from the app now) are also on software version 6.2-27. Please help. -Kenny

[zoeuvre]

Hi Kenny, 
 

Thanks for posting here in the Community and I’m sorry for the late reply. Have you tried to sort things out on your end? If not, please try these following steps: 
 

1. Quit and restart the Nest app or Google Home app.
2. Restart phone or tablet.
3. Make sure the assisting device is awake and within pairing distance (maximum of 2 to 3 meters).
4. Restart the assisting product. 
5. Put the mobile device or tablet on Airplane mode, then turn on Bluetooth and Wi-Fi.
6. Try a different mobile device or tablet.
7. Restart the network equipment (router, extender, or modem).
8. For devices that use Thread networks, enable Internet Protocol version 6 (IPv6).
9. Reset the joining device to defaults.
10. Try to manually enter the entry key instead of scanning.
11. Test with a mobile hotspot.
12. Create a new home structure and delete the old home structure.
13. Pair all devices to the new home structure.

Let us know if that works.

Thanks, 

Zoe

[Jake]

Hey Semloh2,

I wanted to check in and see if you managed to see Zoe's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.

Best regards,
Jake

[Jake]

Hey there,

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

Best regards,
Jake