02-28-2023 11:36 AM
Hello. I have two nest thermostats, ten nest protects, two nest doorbells, and three nest cameras. My WiFi changed and I can’t get the protects back online. I’ve restarted the router, moved next to the thermostats, and eventually removed the thermostats to no avail. I even got a ladder and removed every wired protect and the batteries and still can’t get them back online. The protects are all 2nd gen and the thermostats display model 3.7 (though removed from the app now) are also on software version 6.2-27. Please help. -Kenny
04-07-2023 12:11 PM
Hi Kenny,
Thanks for posting here in the Community and I’m sorry for the late reply. Have you tried to sort things out on your end? If not, please try these following steps:
Let us know if that works.
Thanks,
Zoe
04-11-2023 12:35 PM
Hey Semloh2,
I wanted to check in and see if you managed to see Zoe's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
Best regards,
Jake
04-12-2023 11:40 AM
Hey there,
I wanted to check in, and let you know that I will be locking the thread in 24 hours.
Best regards,
Jake