1-2 generation nest losing smart features

[Loritaw]

I’m very disappointed in this! I didn’t spend that much on a thermostat to lose its features when new ones came out.  I wasn’t told this would happen or I wouldn’t have bought it. I’m all in if a class action lawsuit filed .  I don’t normally do things like that but this was very deceiving 

[classactionNest]

Totally agree.  This is just a money grab and we also just had to replace two perfectly good nest smoke detectors.   But many people are going to have to hire the wiring  to be reattached with a new ‘series’.   Total.  BS.  FU NEST.  

[1stgennestuser]

I'm also disappointed that they will no longer support the first generation Nest. Ours have been working so well for all these years and this is another example of planned obsolescence. 

Has anyone received their discount coupon for the upgraded Nest yet?

[SVelty]

Absolutely. Thermostats should last a lifetime. I'm all in for paying a monthly subscription for a whole different app for gen 1 and 2 so we can carry on using our app the way it's always worked. I for one am going to get rid of everything Google and I own a lot of Google stuff. I will never use Google again if this goes through.  They are so rich we now have to tell how to make money.... but keep reasonable a**ho**s. 

[jamesmarsden8]

I get your point — when features are dropped, it feels like wasted money. Maybe checking out a günstige Alternative from other brands could be a smarter move long term.

[jscheurennn]

Subject: Strong Disappointment with End of Support for Nest Thermostats

Dear Google Nest Team,

Why should I be forced to replace a thermostat that works perfectly well? By cutting off app support and connected features, you are not acting in the best interest of your customers — you are going against the very people who trusted your product and invested in your ecosystem.

This feels arbitrary and unfair. The hardware still functions, yet you are deliberately disabling key features that were central to its value, effectively forcing loyal customers to buy a new thermostat simply because you decided to end support. That is not innovation — it is a betrayal of consumer trust.

I strongly urge you to reconsider this decision, extend support for legacy devices, or provide a no-cost replacement path. Anything less leaves your customers paying the price for your business choices, despite our devices being fully functional.

Sincerely,

J Scheuren

[kroark]

Totally agree. This is far worse than planned obsolescence, this is forced obsolescence. If I am forced to buy a new thermostat, it will not be a Google or Nest product and I brutally destroy my old one!

[Dambusters]

100%+ agree with you. Google can’t seem to grasp how utterly deceptive, this type of selling to and treatment of customers is.

In my own personal experience, this is Adios Google, for me. My Nest is just a couple Months out of warranty (just over two years) Cost $200+

Its now got zero smart features, zero app support etc I spent over an hour yesterday, allowing Google access to my phone camera and my Nest App.

To be told an hour later, can’t help, because there’s no error message and it’s just out of warranty.………But! Should I EVER see an error….to call back and they will issue a replacement.

Err? WHAT?! Well if we just tried for over an hour to SEE an error message….one didn’t show…..why would we EVER see an error message?PLUS

Google/she could see with her own eyes, via my camera, clearly my Nest is useless. It’s a $200+ zero Smart device. Big waste of cash and of my time.

i requested a Supervisor. Was told one would call me…yesterday. Guess what?

Yep, NOBODY called. 😡 I’m never buying another Google product again. Feeling completely scammed and treated like a dam dafty. Fool me once Google….Kudos

Fool me twice? Heck NO