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2 Nest thermostats, AC only appears on one

JohnnyV109
Community Member

Hi there, 

I just bought a home that had two nest thermostats already installed (one kitchen, one upstairs). I live in Canada and have forced air natural gas furnace for heat, and a separate electric air conditioner. 

I stupidly did a factory reset on the kitchen nest. It does not show any equipment for cooling (AC), but it is able to heat.  I'm not sure if the AC was detected before I did the factory reset.  

The other Nest (upstairs) capably runs the air conditioner and shows all equipment properly installed.  

Is adding the cooling to the kitchen nest possible? It doesn't appear to be detected on the y wire, so not sure if it ever was or if something has gone wrong.  They are both now connected to Wi-Fi and unfortunately the upstairs nest didn't teach the kitchen nest!

Any help you could provide would be greatly appreciated!

John

 

 

 

 

 

5 REPLIES 5

JenniferV
Community Specialist
Community Specialist

Hello JohnnyV109, 

 

Thanks for reaching out and I'm sorry to hear that you're having an issue with your Nest Thermostat. Could you please reseat the Y wire and make sure that the wire is straight and properly seated?

 

Regards,

Jennifer

MelbaDT
Community Specialist
Community Specialist

Hey there, 

 

How's it going with your thermostat now? Have you had the chance to try Jennifer's suggestion already?

 

Best, 

Melba

MelbaDT
Community Specialist
Community Specialist

Hi, 

 

We haven't heard from you in a while so we'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.

 

Best, 

Melba

Ryan_G
Community Specialist
Community Specialist

Hey everyone,

I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.

Thank you for your help, Melba.

Regards,
Ryan 
 

Ryan_G
Community Specialist
Community Specialist

Hey there,

Thanks for being here in the Google Nest Community. 

I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.

Have a great day.

Best regards,
Ryan