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Nest Thermostats

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Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
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Nest Compatible?!

 is this system compatible with Nest thermostat? Do I need the Nest Power Connector? Thanks in advance.

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DG00 by Community Member
  • 232 Views
  • 3 replies
  • 0 kudos

Thermostat Warranty

I have attempted multiple time to submit a warranty claim at the below website. Every time I get the following error: Refresh this page and try again. Sorry, there was a problem with the form.Does anyone have a solution to this?https://support.google...

justcon by Community Member
  • 475 Views
  • 8 replies
  • 0 kudos

nest heat link box power failure.

Hi, heating came as normal this morning, however went off. Thermostat states unable to sinc with heat link, Heat link has no power. checked power supply all well. Attempted several times to revive without success. Suspect the box has failed. How do I...

major508 by Community Member
  • 213 Views
  • 4 replies
  • 0 kudos

Electric companies adjusting my thermostat

Has anyone noticed their thermostat gets adjusted while they’re still home? I’ve come home, turned on the heat and within an hour or two it’s adjusted back down a degree or two. I’ve left it on 72 before I go to bed and it’ll be adjusted to 69 when I...

Bmerc762 by Community Member
  • 225 Views
  • 3 replies
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Understanding scheduling

Hi folksI've just installed my new system and all is working (regular gas boiler). I have a couple of questions.Firstly, I don't quite understand how scheduling works. Worth stating, I live in an old stone cottage in the UK so have deactivated True R...

Heat won’t turn on

Just installed. Testing went great but not it’s not turning on! It’s 58 in my house. No error code showing up. Fuse box is all good. Wiring is all good according to Nest. I don’t know what’s going on.

Riawald93 by Community Member
  • 304 Views
  • 3 replies
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Can’t connect Thermostat to Heat Link

  I had my Heat Link wired up to my boiler a few days ago, and it works fine manually (press the button twice to turn heating on, etc).I can also add my Nest Thermostat E to my account no problem, set the Wifi up etc.However, when it comes to linking...

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jdb92_ by Community Member
  • 324 Views
  • 3 replies
  • 0 kudos
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