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Nest Thermostats

Blog Posts

Troubleshoot a W5 Code on Nest Thermostat Read more

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Forum Posts

Need help with setup? Troubleshoot common Nest Thermostat problems

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Platinum Product Expert
  • 3984 Views
  • 0 replies
  • 5 kudos

Furnace not blowing warm air

I just purchased a google nest thermostat and configured based on what the instructions said. My current thermostat works, but my nest doesn’t. I set my nest back to factory reset but still can’t get furnace to blow warm air. I have attached a pictur...

Guytang by Community Member
  • 595 Views
  • 11 replies
  • 0 kudos

Nest changes temperature on its own

We've had our nest for almost a year and keep having the same issue. I have turned off all the settings for auto scheduling and presence sensing but my nest will still change the temperature without me telling it to. Ex: I'll have it on heat 72 degre...

Heating Issue - AC Compressor turning on instead of heat

I have had nest 3rd gen learning thermostat for over a year and has been working very well. Over the weekend, I noticed that when I turned up the heat the ac compressor turns on and starts the AC instead of heat. There has been no changes to the syst...

kiriti by Community Member
  • 421 Views
  • 5 replies
  • 0 kudos

Nest thinks I have a heat pump. No heat pump.

We had a cold snap the last week and noticed my heat will not come on. I checked the wiring and noticed I had my common hooked up to the o/b. I removed and placed to common line. I uninstalled / removed from Google home / and factory reset the app, a...

JoeyLam by Community Member
  • 4444 Views
  • 10 replies
  • 0 kudos

Compatibility

 Hi I was just wondering if my current system is compatible with the nest? I’m a little confused as there 7 places for wires but only 6 letters. Thank you!

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VickyC by Community Member
  • 200 Views
  • 3 replies
  • 0 kudos

No PIN number WiFi offline

Can anyone help. My upstairs thermostat is offline and it’s asking for a pin #. I’m a new owner and no they did not provide me with one . I see where I can reset it, but holding it down is not working. Tells me to reset on my app. Can’t find it. It’s...

Thermostat - Repeatedly "Please attach the display to its base"

New unit, was working well for a month. Then started saying "Please attach the display to its base." When I take it off and reattach it then says its restarting, shows the google G, then after a few minutes goes back to "Please attach the display to ...

tenaylor by Community Member
  • 1261 Views
  • 4 replies
  • 0 kudos

Heatlink no lights

Hi, hopefully someone can help me. Heating working ok and suddenly went off. I see green light off on heatlink but power going to it.completely dead heatlink.How do i contact nest for repair or replacement ?

DavidAB by Community Member
  • 323 Views
  • 5 replies
  • 1 kudos

1 thermostat controlling multiple heat links

Hi everyone,Since the add of 5 Google Nest Thermostats (gen.3) in our house, I'm running in quite some issues. Some thermostats won't connect wirelessly and function thus only over wires (probably because a too large distance? Or do they connect with...

djniviro by Community Member
  • 700 Views
  • 13 replies
  • 0 kudos
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