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Nest Thermostats

Blog Posts

With hot water support, Google Home app now offers complete Nest Thermostat cont... Read more

Full temperature schedules for older Nest Thermostats now in the Google Home app Read more

Support changes to our earliest generation Nest Learning Thermostats Read more

Forum Posts

Selling your home along with a Nest Thermostat?

Are you a homeowner and you are selling your home and leaving your Google Nest Thermostat for the new owner? What do you need to do to make the transfer painless for you and the new owner? First and foremost, DO NOT PERFORM A FACTORY RESET. The Googl...

Troubleshoot setup: Nest Thermostats

Here are some steps I recommend to resolve issues during the setup of Nest Thermostats.Before trying these stepsMake sure you're using the correct app for setup. Need help checking which model you have? Use the Google Home app to set up the following...

David_K by Diamond Product Expert
  • 21771 Views
  • 0 replies
  • 6 kudos

No Heat Mode

My thermostat controls a set of wall heaters, only. It is a three wire system. I wired it to Y-C-R. The device and the app only allow me "Cooling" mode and "Off". I have attempted to change it to "Heating" through both the device and the app and ther...

steve121 by Community Member
  • 1835 Views
  • 6 replies
  • 0 kudos

woke up to it's not working

so I woke up at 3am wondering why it's so hot in the house and found out the Nest aren't working. at first I did see saying it's connection poorly but my wifi is fine, no issue. we have tried everything to get it connect. it's refuse turn on, we keep...

missyxcle by Community Member
  • 1574 Views
  • 7 replies
  • 1 kudos

short cycling AC

My nest thermostat worked fine since installed last year . It used to tell me how long to get to the temp I had set it at but now it says "starting in 2:30 minutes. When it does start it only runs for 59 seconds and goes to the 'starting soon' screen...

Idksquat by Community Member
  • 961 Views
  • 5 replies
  • 0 kudos

Remove this horrid Rush Hour feature

Worst product I have ever bought. Hands down. You will have a detractor of your product and a vocal critic of your thermostats. I signed up for the worst thing ever: Rush Hour. Can’t remove it. The phone for support no longer works. Nobody can tell y...

Nest thermostat keeps going offline even though it's connected

In the past couple of days the thermostat keeps saying offline even though it's connected to wifi and I can ping it. It will come online and then go offline randomly. Happens on my iPhone and web. I don't see any server status issues but it's been co...

Feedback by Community Member
  • 2363 Views
  • 8 replies
  • 2 kudos

Free Nest Power Connector offer? How can I register for this?

I have had a Nest E Thermostat for 2-3 years now. Only a few months into using it, I kept getting a low battery message from it, it disconnects from wifi and can't be controlled from a phone or PC in the Nest app when this happens.I contacted Google ...

chocobo by Community Member
  • 4872 Views
  • 7 replies
  • 1 kudos

Nest is offline 4 hours wasted

I have two Nests and one went offline 10 days ago. No matter what I tried and 4 hours with Neat on the phone it still is offline. NEST has terrible customer service.

PMurphy by Community Member
  • 1325 Views
  • 7 replies
  • 1 kudos

Position of Heat Link E

I am hoping to cover/enclose the heat link E in a cupboard as it is larger than expected and quite noticeable on the wall. Is it only the temperature detected by the thermostat on the stand that decides when the boiler should start/stop or is this al...

OW123 by Community Member
  • 675 Views
  • 3 replies
  • 0 kudos

Fan is the only thing working

Hello! I have a 3rd generation thermostat but the only feature working is fan, AC + heating is not available, even the fan says is working but it seems to do not lower the temperature,what can I do?

Dvel by Community Member
  • 501 Views
  • 3 replies
  • 0 kudos
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