08-21-2024 05:04 PM
This really isn't a Wifi or Connectivity Issue except that it won't connect to the Wifi because it will no longer hold a charge.
I'm open to suggestions, but please do not tell me to charge it on the USB and replace it. I've tried that. It doesn't work. Thank you for any input you can provide.
08-21-2024 07:10 PM
08-25-2024 12:38 PM
Hi Seren63,
Thanks for posting in the Community! I'm sorry to hear that your Nest Learning Thermostat 3rd Gen is no longer holding the charge and not connecting to the WiFi. I appreciate all the troubleshooting steps you've already tried; they are the correct ones. Since the issue persists, please fill out this form. An agent will contact you as soon as possible with further instructions. Remember to add the thread conversation link to your request.
Let me know once you've submitted your form.
Regards,
Axel.
09-02-2024 03:11 PM
I have had exactly the same issue! Same scenario. I will fill out the form sent to Seren63
09-02-2024 03:27 PM
Hi @jdmd77,
Thanks for reaching out to the Community! I'm sorry to hear that your Nest Thermostat isn't holding a charge.
Before submitting the form, could you please try charging your thermostat with the USB cable? If you've already done this and the issue persists, feel free to fill out the form.
Best regards,
Axel.