06-29-2022 10:32 AM
I have a 3rd gen thermostat and a heat pump. Here is a picture of what I have.
07-21-2022 07:34 PM
Hey LBartay,
Thanks for reaching out and for the photo.
Based on the wires of your current thermostat, it seems that you have a dual fuel system. Sometimes, these are also called a hybrid or packaged system which is a combination of a heat pump for primary heating and cooling, and a furnace (usually gas or oil) that provides a second and/or third stage of heating.
While this is compatible with our Nest thermostats, you will need to have a trained professional set up your thermostat. It is important for a professional to assess the requirements for your specific dual fuel configuration since choosing incorrect options for a dual fuel system can result in damage to your system. It is highly recommended to contact a local pro.
Best,
Melba
07-25-2022 04:47 AM
Hey everyone,
I'd like to jump in here and check if you've seen Melba's response. Let us know if you need more help by replying to this thread.
Thanks,
Ryan
07-26-2022 09:14 PM
Hey there,
Thanks for being here in the Google Nest Community.
I'd like to bump in here and make sure that you’ve seen our response.
Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours.
Have a great day.
Best regards,
Ryan