3rd gen nest thermostat base

[johnmac]

I have determined through process of elimination the base for my nest third gen thermostat wiring base is dead. Is there a place I can purchase just the base or is that part no longer available for replacement causing me to need to buy an entirely new thermostat?

[moralesvicente]

Hi  johnmac, 

Thanks for reaching out to the Google Community Forum. I’m sorry to hear you’re experiencing troubles with the Nest Learning Thermostat 3rd generation base. Don’t worry; it's a pleasure to help. 

To provide you with accurate information, please help me out by answering the following questions:

• When did the trouble first occur? 

• Where did you purchase this unit?

• When did you install this thermostat? 

• Did you see an error code on the thermostat? 

• Have you taken some troubleshooting steps? 

Any additional details you can provide will be helpful to provide you with further assistance.

Regards,

Daniel