3rd gen thermostat heat link fail

[sarhoop]

Hi, I need to speak to someone in customer support - My heat link has failed on my 3rd gen google nest.  There is power going in but nothing coming out, I have tried the fuses, switching on & off but nothing is happening - help!  I have no heating or hot water, i cant find an engineer to come out & I have kids that are freezing.

I have looked at all the forums, I am unable to connect to any chats so how do i get to speak to someone in support?

[DragosC]

Hi there @sarhoop

Thanks for reaching out. I'm sorry to hear that. In order to connect with the live support team you can do so by accessing the following link: Contact Us . Also, the phone number is Thermostats: +44(0) 808 169 2307 - Available 0800 - 1900 GMT Monday to Friday and 0900 - 1700 Saturday and Sunday.

If it's more comfortable for you, we can deal with the situation here, but ultimately, you'll have to call to provide the details. 

[DragosC]

Hi there. I'm just following up on our last message. Do you still need our help? Keep us posted. 
 

[AlexD]

Hey there, I haven't heard from you in a while so I'll be locking this thread. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community. Thanks, AlexD.