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AC running in Heat Mode

Severyn
Community Member

We’ve had this nest running for 2 years without issue. However, after my husband did a factory reset on our internet, the Nest is running the AC while in heat mode. 

Any Ideas??

3 REPLIES 3

Jenelyn_O
Community Specialist
Community Specialist

Hi Severyn,

 

Thanks for reaching out. I'd love to know more about it: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. Do you notice some messages or code on your Nest Thermostat? Please try to call for cooling to check if it will do the same thing.

 

Best,

Jenelyn

aatienza
Community Specialist
Community Specialist

Hello there,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, Jenelyn.

 

Thanks,

Archie

Markjosephp
Community Specialist
Community Specialist

Hi Severyn,

 

I'm checking in to make sure that you've seen our response. Please let us know if you have any additional questions or concerns before we close this thread in 24 hours. 

 

Regards,

Mark