Adaptive Eco will not stay on

[sbala]

I have two nest thermostats that I have set up identically. One is working great. The other refuses to stay in adaptive eco mode. I turn it on, leave that screen and the slider is back to the off position when I return. Any way to keep this device in the adaptive eco mode?

[gmelanymelissa]

Hi @sbala,

Thanks for posting here in the community. I'm sorry to hear the Adaptive Eco mode won't stay on your Nest thermostat. I'm happy to help!

To better understand the situation, I'd like to ask a question:

• What kind of Nest thermostat do you have?

In the meantime, let's check a few things:

• Restart the Thermostat: Sometimes, a simple restart can resolve software glitches. Restart your Nest thermostat, depending on the model you have. 

Keep me posted. 

Best regards,

Melany

[sbala]

Sorry for the delayed reply. Took me a while to figure out the exact model. The model is g4cvz. Note that a restart did not solve the issue. Both of the units are the same model and now the eco does not seem to stay on for either unit. I saw online that you need a 4th gen Nest for eco. Is this model 4th gen? Was not able to tell.

[luciaaa]

Hi, @sbala,

Thank you so much for your response, and thank you so much for restarting the thermostat. I’m happy to assist you further.

Based on the model information provided, it seems you have the Nest Thermostat model. You can also refer to this article to confirm: How to tell which Nest thermostat you have.

To better assist you, please provide the following information: 

• Do you have a Nest Renew subscription, or are you enrolled in the Rush Hour Rewards program?
• Did you create a schedule when you set up the device? 

If a schedule is currently in place, please reset it and leave the thermostat unscheduled for the next 24 hours.

Additionally, ensure that the Google Home app is set to "Home" mode, not "Away." For instructions, please refer to this article: Manually switch your home to Away or Home mode.

Please let me know how it goes.

Best regards,

Ana

[sbala]

Hi,

I am not part of either program. However, I do have a schedule. Not sure what you want me to do with resetting the schedule. Do you just want it to be set to a single temperature for 24 hours? The unit is also in home mode.

[AxelD]

Hi sbala,

Thanks for posting in the Community! Sorry to hear that the issue persisted after the restart and reset of  the schedule. Have you tried performing a Factory Reset and set it up again?

Let me know how it goes.

Regards,
Axel. 

[sbala]

I did a factory reset, and when asked during setup I activated the "eco" mode. It now seems to work, but in the app it still says that it is not active. There seems to be a bug in the app where you cannot control this feature and need to set it up at install time.

[AxelD]

Hi sbala,

Thanks for replying! It's great to hear that the factory reset resolved the issue and your device is now working correctly. However, if you're still encountering problems with the app, please provide feedback to report the issue. We'd appreciate your input as it will help us improve the app.
 

Please let me know if you have any other questions.
 

Regards,
Axel.