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Adding new nest thermostat and new location

mark0408
Community Member

I am adding a nest at another location. I currently have the nest at three houses that will be a fourth location. When trying to add the nest thermostat after entering the key code, it keeps searching for a nest connect. I have never had to have one of those before it does not find one becuase there is not one. I have never had this problem before.  Any help would be appreciated.

3 REPLIES 3

Jenelyn_O
Community Specialist
Community Specialist

Hi mark0408,

 

Thanks for reaching out. I'm sorry for the delay. A few questions: what type of Nest Thermostat do you have? You can visit this link to check what type of thermostat you have. What is the message or code you see on the actual thermostat or in the app? 

 

Best,

Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi mark0408,

I wanted to follow up if you still need help. Please let me know if you’re still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Thanks,
Jenelyn

Jenelyn_O
Community Specialist
Community Specialist

Hi there,

We haven't heard from you in a while so we'll be locking this thread if there is no update within 24 hours. If you need assistance or want to discuss topics, feel free to start a new thread.

Regards,
Jenelyn