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Adjusting temp with ring won't work, have to use app on phone

Orlando
Community Member

When I try to adjust temperature manually with the ring, I get no response from thermostat.  I have to adjust temperature with my phone app.  How can I use the ring around the thermostat?

1 Recommended Answer

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Sounds like the UI is frozen but the back end is still working, try a normal restart first, and if that does not work, a factory reset may be in order( but let's keep fingers crossed it just needs to be restarted )

View Recommended Answer in original post

3 REPLIES 3

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Sounds like the UI is frozen but the back end is still working, try a normal restart first, and if that does not work, a factory reset may be in order( but let's keep fingers crossed it just needs to be restarted )

Thanks for your suggestion.  That seems to have solved the issue although I restarted it first manually and that didn't worked.   Then I went into the settings and restarted it from there and it fixed the issue for now.    Thanks for your help.

GarrettDS
Community Specialist
Community Specialist

Hey folks,
It looks like we have come to a solution so I'm going to be locking this thread. If you have any other concerns or questions, please feel free to create a new thread.

Have a great day.
Garrett DS