Alert on power loss

[andy14]

Yesterday, the power was interrupted to my thermostat.  This happened because the a/c drain line got clogged and water backed up tripping the safety float switch. The app knew what had happened - when I opened it to see what was up when the house started to feel warm, it cheerfully told me that the thermostat had lost power.  It would have been really nice to get an alert from the nest app on my phone, or an email.   

It seems like alerting when something is wrong would be pretty basic functionality for a "smart" thermostat. 

[Markjosephp]

Hello andy14,

Thanks for reaching out. I understand how receiving alerts and notifications is important for you, especially if you're not at home, so you would know about what's going on. I'd be happy to take a look into this for you.

Enabling push notifications for the Nest app and Google Home app would help. Try the steps here:

• Go to your phone's settings > Privacy & Security > Location Services, then tap an app to turn alerts on.
• Back to Settings > Apps > Nest > Permissions. Set Location to Allow all the time.

Have a look at this article and let us know if you need more help.

Thanks,

Mark

[EmersonB]

Hi everyone,

@andy14 I just wanted to follow up and see if the steps above work? Let me know if you have any additional questions from here.

I appreciate your response, @mark.

Regards,
Emerson

[Jhonleanmel]

Hi folks,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

Thanks,
Mel