Ambient room temp is wrong, too high

[sebastianl]

Have had my nest for a few months. Yesterday out of the blue the ambient air temp on the thermostat is reading 85*F I have a stand alone thermometer two feet away thay said at the time it was 68*F. I tried reset, factory reset, changing batteries and taping up the hole the wires come out of. I have to set the heat in the house to 87*F just to get the heat to come on. What can I do?

[RenzJ]

Hi  sebastianl,

Thanks for posting here in the Google Nest Community forum.

We're sorry for any trouble this may have caused you. I appreciate you posting and updating us on your efforts to address your concern and find a fix. The team would like to learn more about this. Please fill out this form and let us know when you’re finished. We’ll have someone reach out to you via email from there.

Regards,

Renz