App changed thermostats disappeared

[FlyboyCurt]

My iPhone app changed last week. It's worked flawlessly for  years, and now all my thermostats disappeared. App looks different on phone. And the support phone number I had doesn't work any more.

[Nickroseto]

I have the same problem

[FlyboyCurt]

So now I can't access any of the thermostats. Very poor.

[Jenelyn_O · Accepted solution]

Hi folks,

Thanks for reaching out. Google Nest no longer has a direct phone number to call in, but you can visit our Contact Us page to get in touch with our phone support either through chat or call. I would also like to help you. Could you please ensure that the email you used to have on the app is the same email you currently have there? Also, try to reinstall your app and log in using your Nest credential.

Best,

Jenelyn

[FlyboyCurt]

Thanks Jenelyn, I removed the app and reinstalled it, using my original Nest user name and password and it all worked. I appreciate the help.

[EdmondB]

Hey everyone, 
 

@Nickroseto, have you tried to reinstall the Nest app and sign in with the correct email address? 

@FlyborCurt, thanks for keeping us in the loop, and I'm happy to hear that this has been sorted out. If you need further help, let me know.

Thanks for the help, @Jenelyn_O.

Best,
Edmond

[EdmondB]

Hi everyone,

I just wanted to follow up and see if you still need any help. Let me know if you have any additional questions from here.

Regards,
Edmond