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App connection

Wlfcries
Community Member

The app on my android won't connect.  I've tried multiple times to Uninstall and re add, even shutting down my phone and restarting. It's been going on since yesterday. And the internet connection is good.

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Wlfcries 

Is your Google Nest app failing to connect to Nest services?  Or can you just not see your thermostat?

If it is the first issue, then this post may be relevant:

https://www.googlenestcommunity.com/t5/Apps-Account/Nest-App-Services-Not-Available/td-p/267427

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in and see if you managed to see MplsCustomer's post. Please let me know if you have any questions from here. I would be happy to assist, and make sure you are good to go.
 

Thanks for the helpful reply MplsCustomer.


Best regards,
Jake

EdwardT
Community Specialist
Community Specialist

Hi folks,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

 

Thanks,

Edward

Jake
Community Specialist
Community Specialist

Hey there,

 

I wanted to check in, and let you know that I will be locking the thread in 24 hours.

 

Best regards,

Jake