Background app problem for Google nest

[NCee]

I keep getting prompted to allow background app refresh by the google home app, but it’s darkened out on my menu list. I can’t change it or turn it off and on again. 

[tajennifer]

Hi  NCee,
 
Thanks for posting. I'm sorry to hear about the situation that you are experiencing with the background app for the Google Home app. I understand how frustrating it can be when things don't work as expected. But don't worry; help is here. I just need to ask for some information to provide the best solution:

• What model of the Nest device do you have?
• What is the make and model of your mobile device?
• What is the software version of your mobile device?
• What is the mobile app version?
• What exactly is the issue you're experiencing with the app?
• When did you first encounter the issue? Does this happen often?
• What steps did you try to solve this situation?

Please keep me posted. I'll be waiting for your response.
 
Best regards,
Jenny

[ErvT]

That was absolutely a non answer. I’ve got the same issue 

[NCee]

It was too many questions and I couldn’t deal with them. My family just got over the flu. Somehow, my Background app  issue resolved on its own. I’m not sure how, but I restarted my phone and I no longer have the problem.