08-04-2024 10:58 PM
I have to remove from wall to charge battery with a usb charger and it only lasts for a few hours. Anyone have any advice on troubleshooting or what to do next?
08-05-2024 01:32 PM
I am having the same issue. I *think* it's because there is no "C" wire connected. The "C" wire I believe is used to charge it, but I have a few questions out on the web asking for confirmation, Waiting for a response from someone with authority.
When I hear something I'll confirm with you.
08-08-2024 02:56 PM
Hi everyone,
Thank you so much for reaching out to the community. I'm truly sorry your thermostat is not holding a charge. I completely understand how frustrating this must be. Thank you for sharing the picture. I'm happy to help you find a solution.
There are two potential reasons for your thermostat's low battery: rapid battery drain or inadequate power supply. To troubleshoot this effectively, please provide some details about your device.
In the meantime, please follow these troubleshooting steps:
Keep me posted.
Best regards,
Ana