Hi everyone,
Thank you so much for reaching out to the community. I'm truly sorry your thermostat is not holding a charge. I completely understand how frustrating this must be. Thank you for sharing the picture. I'm happy to help you find a solution.
There are two potential reasons for your thermostat's low battery: rapid battery drain or inadequate power supply. To troubleshoot this effectively, please provide some details about your device.
- For how long did you charge the thermostat?
- When did the inconvenience first occur?
- Is this a new installation?
- Is the thermostat display turning on? If so, are you receiving any error messages?
- Are the power breakers on, and is your home receiving power?
- When you charge the thermostat with a dedicated micro USB charger, does any light blink?
In the meantime, please follow these troubleshooting steps:
- Carefully remove the thermostat's display and check for bent connector pins.
- Verify that the thermostat wires are securely connected and all buttons are pressed down.
- Recharge the thermostat using a micro USB cable and check if there's light on the display. Please let me know about the light status color.
Keep me posted.
Best regards,
Ana
