Bought a Nest and it did not come with a backplate?

[DLN]

Hello,

I bought a Nest and it did not come with an essential mounting piece, the back plate. Why would that be missing? Can you send one? 

[Patrick_Caezza]

@DLN 

Where did you buy it from?

Was it a sealed box?

Your best option is to return it to where you bought it.